Take Control of Your Workfront System

Bespoke Reporting Requirements?

Overwhelmed by User Requests?

General System Questions?

Introducing Helpdesk for Workfront

From setting up new users, to building custom reports, our qualified experts are on hand to help all of your users sink their teeth into any Workfront challenge.

Why It Works

Our Helpdesk framework gives your business operational support with Workfront that’s ready to pounce exactly when you need it.

On Demand Admin

Our service supports your system administrator to get the very best from your Workfront instance. Whether you have a full-time system admin who could use some help, someone who performs the task as part of other duties, or you don’t have anyone to pick up the role – our service will support and enhance any scenario.

Increase User Adoption

When your users get stuck, if they cant find a solution quickly, they become disengaged with the system and use other tools. Our service allows any user of the system to turn to us for support, no matter how small or large the request, we will guide your users to success.

For All Business Sizes

From small businesses who need an agile response to their problems through to large enterprises who need 24 hour user support, we have bespoke solutions to fit all business needs.

Continuous Learning

Our certified Workfront consultants will help to ensure all of your users understand the system and show them how to achieve any requests themselves next time. This effectively becomes continual, real time training for your users.

Reduce Housekeeping

Our consultants will ensure your users are performing their tasks with best practice and your business processes in mind. This means there is less chance for disorder and reduced requirements of time spent cleansing your system.

Advanced Reporting On Tap

One of the hardest things in Workfront is getting the detailed reports that fit your needs and some of the more detailed reports will need coding. With our service, one request will get you the report you need, no matter how complex so you get the data you need with no barriers.

How It Works

You’re busy, so we made Helpdesk simple.

1

Choose Your Plan

Whatever Workfront challenges your team face, we have a Helpdesk plan to suit you. Just tell us a little about your requirements and we’ll build Helpdesk around your business.

2

Onboard Your Workfront Users

With your Helpdesk plan in place, your Workfront users will receive a welcome pack with key contacts and tips on how to make the most of Helpdesk.

3

Tame The Lion

That’s all there is to it! Together we’ll tame the Workfront lion so your business can reap the benefits.

A Helpdesk Success Story

How Helpdesk increased The Adecco Group’s user adoption in over 50 countries

The Adecco Group have implemented Workfront into over 50 different countries, onboarding, training and supporting over 500 new users.

To ensure the fast and successful roll out and adoption of the system, it was imperative that the users had somewhere to turn to when they had a question, query or frustration with the system.

Using our Helpdesk service, the entire global user base had instant access to a Workfront SME that could guide, train and help them to achieve their objectives through the system. This significantly aided user adoption and sped up system maturity and best practice.

As a result of Helpdesk, Workfront was successfully adopted in all territories.

Purr-fect Plans For Agile Businesses

All of our Helpdesk plans give your users access to our qualified Workfront experts, helping your business sink its teeth into any operations challenge.

The Hourly Plan

Hourly rate allows companies to use the service ad-hoc without incurring a day rate. Hours are logged and a monthly charge is billed with summary of usage. Flexible for low requirements.

From £60 per hour

The Daily Plan

Daily rate allows companies to define certain specific administration days where requests are carried out. Bought in a block to ‘burn down’. Cheaper than the hourly rate for companies who can wait for requests to be carried out each week.

From £50 per hour

Based on a full day’s commitment

MOST POPULAR PLAN

The Monthly Plan

Monthly rate allows companies to have unlimited monthly requests and immediate access to support. Cheaper than the hourly and daily rate for companies who need fast and unlimited support.

From £37.50 per hour

Based on a monthly commitment

The Annual Plan

Annual rate allows companies to commit to a year of unlimited support* at a cheaper rate for an upfront payment to access the services.

From £31.25 per hour

Based on an annual commitment

*Fair usage policy applies. Rates are based on 1 FTE worth of resource dedicated to a clients account. Additional support can be negotiated if rates are exceeded. Rates based on average 20 days per month. Set up fees may apply.

FAQs

Need more convincing? Here are some frequently asked questions about Helpdesk. If the answer you’re looking for isn’t here, drop us a line.

What tasks does Helpdesk cover?

Our Helpdesk service covers a lot. Some examples are new user set up and deactivation of leavers, report writing, system queries, ad-hoc training and dashboard creation. But the truth is that once you have a helpdesk solution, you can use our certified consultants however you need to. We are here for any questions or problems you have with your system and to make sure you get the very best from your instance.

Does Helpdesk cover advanced reporting?

The simple answer is yes. Reporting can be tricky, especially advanced reporting where some of your data may need specially coded reports to present the results you need to see. All of our certified consultants are experts in advanced reporting and can code complex reports on your behalf.

How much will it cost?

There are multiple cost points which are great value for money to fit any business. You can choose as little as an hourly rate for some ad-hoc help all the way through to an annual subscription of experts on hand for your system. The rates in any case are significantly less than having a certified expert employed.

What does ‘Workfront certified’ mean?

Some consultants know how to use Workfront, but every one of our consultants has achieved accreditation from Workfront themselves. Having been through their comprehensive training and accreditation programme to prove their knowledge and experience, you can trust our consultants are the very best.

Can you really replace a full time admin?

Yes we can. Being a system admin is a tough job. There are some very simple yet resource heavy jobs like user management and also some complex jobs like advanced report writing and system optimisation. Our service means you get access to resources that can cover all of your needs, remotely and when you need it.

Is Helpdesk suitable for small businesses?

Our Helpdesk service is not just for larger corporates. We offer great value for money and packages that will support every company for what they need and can afford.

How will you access my system?

To get the very best from our service, we will require system access. That means we will require a system administration license from your existing license allocation. Without this, we can only offer support to an existing system admin in your business which will still be effective but may take longer.

How do I know my system content is safe?

As a marketing operations business, data privacy is paramount to our service. Appropriate non-disclosure agreements will be put in place and we will be happy to work with your IT security processes to ensure all access is documented and data privacy assured.

Become a Workfront Lion King!

Operational excellence is our business and we care about helping our clients to succeed.

We look after more than just Workfront

01785 450 289

Registered address: Lodge 17, Dunston Business Village,
Stafford Road, Penkridge, ST18 9AB
Registered in England and Wales with a company no. 11945880.
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